I’ve noticed ever since I updated to iOS 4.0 on my iPhone 3GS that sending mail from an external app (either 3rd party apps or the Apple based Notes app) does not actually get sent. The message sits in the Mail app’s Outbox. I have to open Mail, select my outbox, open the email and select Send in order for it to actually get sent.
This isn’t an issue however if I create a new mail within the Mail app and send it from there. Only apps that support sending mail has this issue. This wasn’t an issue prior to upgrading to iOS 4.0 however, and everyone I know running iOS 3.1.3 or older does not have this issue.
At first I thought it was just my phone, since my GPS is broken on it as well (That’s another topic for discussion), but then I changed my default mail account from my Google Exchange account to my Yahoo SMTP account and the problem went away.
I suppose before I get to far into this I should say that I have two Google accounts setup on my phone, and this is why:
- SMTP account for syncing notes. Push is not supported via Google’s SMTP servers, so I only use this for syncing notes since Google’s Exchange servers don’t sync notes.
- Exchange account for syncing my Contacts, Calendar and mail via Push.
With that having been said, I tested my SMTP Google account by turning on Mail syncing (only supports Fetch however), so I fetched my new mail, then opened up the Apple Notes app and tried to email a note from it to myself. It worked! So the issue doesn’t seem to be my Google email account, but rather something with the Google Exchange server, or the way Apple handles sending mail via exchange. Like I said, everyone I know running iOS 3.1.3 and older can still send mail via the Google Exchange, why can’t my iOS 4.0?
I called AppleCare and spent 45 minutes on the phone with them before they said they’d call me back. I guess they’re having their senior team look into the issue. Apple really screwed things up with iOS 4, exchange issues (this is not the first) amongst other problems with the OS people have had. Then there’s the iPhone 4 debacles.
Come on Apple, you can do better than this. Don’t turn into a Microsoft.
Update:
I spoke with one of their Senior iOS Advisors and he was not able to figure out what the issue was and gathered all the information to turn over to the iOS Engineers so that they can take a look at it and figure out if this is an iOS Exchange hole or an issue on Google’s end.
Update 2:
The iOS Advisor emailed me and let me know that he created an account setup with Google’s Exchange and had the same problem. Mail would sit in the outbox when sent from external apps, and he would have to open the mail inside the outbox and select send in order for it to actually get sent. He went ahead and forward all the information to the Apple Engineers and now it’s just a waiting game to see if Apple says it’s their issue or Google’s.